Unlock experience potential for everyone

Unlock experience potential for everyone

Unleash the true growth potential through better and more informed decisions!

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Gather feedback from every employee to take the right actions to impact engagement, productivity, and innovation.

Hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend.

Turn Customers Into Loyal Fans

CustomerMX enables organizations to monitor, respond and improve the main points along a customer journey and incorporate customer feedback into every decision.

Dashboard

Unlock customer insights at the click of the button.

Sentiment Map

Understand customer demographics and how they feel.

Daily Trend

Take actions that matter in real-time.

Source

Unified external and internal sources in one view.

Ultimate Listening

Hear every single customer.

Predictive AI

Know exactly how to retain customers.

Automated Actions

Automatically send recommended actions to the right teams.

Turn Employees Into Brand Advocates

EmployeeMX enables organizations to collect feedback and every interaction that happens along the employee life cycle, the experiences that involve an employee's role, workspace, manager, and wellbeing.

Dashboard

Unlock employee insights at the click of the button.

Sentiment Map

Understand employee demographics and how they feel.

Daily Trend

Take actions that matter in real-time.

Source

Unified employee insights in one view.

Ultimate Listening

Listen and improve experiences for every employee.

Predictive AI

Fix problems before they become part of the culture.

Discover + Remember

Unlock the potential of linking internal data with data provided from public sources. Get to know every stakeholder so you can deliver personalized experiences. When someone says something about your company you can capture those insights in the Mining ExperienceTM and build up detailed profiles of your customers, employees, or any other stakeholder to know exactly what they like, need, and how every interaction with your company made them feel.

Understand + Process

See which actions to take next, thanks to a powerful analytics engine that works 24/7. Mining Experience takes all your data on what people said, how they feel, and what they did and uses it to model the impact of your actions. The result is delivered in plain language to people across the business so they know exactly what to do to design and improve the experience.

Act + Improve

Make taking action an automatic response, right across the businesses. From triggering actions that impact customers and employees to take place automatically, to alerting the right person in the businesses to what they need to do next. MX helps you to take action and use that knowledge and information to improve experiences and design new ones.

Borrow Our Brain

Our strategy practice helps executives understand, envision, and articulate data as a business strategy and make it accessible across the organization.

You’ll work alongside some of the most seasoned and consumer-obsessed strategists to unlock modern solutions to your biggest business challenges.

Borrow Our Brain

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Industries

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    Tourism & Travel

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    Retail

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    Healthcare

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    Financial Services

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    Aviation

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    Public Administration

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Get started with your personalised demo

Complete the form to get in touch with our team to see the MX platform in action. We’ll show you how you can use our platform to design and improve the experiences you deliver across your organization.

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