At Hoick, we empower businesses to listen to customer and employee feedback, understand and analyze what they hear, and take action to improve experiences and design new. We help organizations capture and act on the customer, market, products, brand, and employee insights, all in one place. Our family of products and services also include Borrow our Brain, a strategy practice that helps leaders understand, envision, and articulate data as a strategy. By leveraging data as a powerful business strategy, organizations can unlock their full potential and drive success in today’s landscape.
The experiences of employees influence their performance. From onboarding till offboarding, EmployeeMX makes it easier to map the employee journey. It empowers your organization to take actions that put your people first.
A business becomes successful if the customers believe in its products and services. CustomerMX enables you to monitor crucial aspects of a buyer's journey, get key insights, understand customer behavior, and expand brand awareness.
Understand customer and employee segments and their needs. Design breakthrough experiences for everyone
Engage key segments using the channels and moments they prefer
Collect, analyze, and share feedback with managers and teams so they understand how customers and employees feel
Take the best actions to improve experiences and design new ones
Save and share insights with other teams, departments, or business units
Collect and evaluate data from internal and public sources.
Website Feedback
Mobile Feedback
Email Survey
Social Feedback
Convey the meaning of that data in a powerful and compelling fashion.
Holistic overview
Key Driver Weightings
Topics
Subject Extractions
Don’t just measure. Drive change and act on insights.
Analytics
Ticketing
Scorecards
Alerts
Automated Digest
Automated Actions
